Technology can empower individuals with disabilities to thrive in the workplace across industries, including hospitality, in which personal interaction is key to success [The content of this article has been produced by our advertising partner.] It’s no longer shocking to see robots working in restaurants and hotels. To create more inclusive opportunities, some businesses employ people with disabilities to control these service robots. The operator’s face appears on the robot’s screen, maintaining a human touch while promoting inclusion. These telepresence robots, also known as avatar robots, allow individuals with mobility disabilities to navigate around physical barriers and engage in work interactions remotely. “Robotic technology has significant potential to enable hospitality and tourism companies to hire people with disabilities despite their mobility restrictions, creating a meaningful social impact,” says Choi Sungwoo, Assistant Professor of the School of Hotel and Tourism Management at the Chinese University of Hong Kong (CUHK) Business School.
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