BPO firm Teleperformance to open 1st Vietnam site as AI changes outsourcing

CEO says Hanoi hub to focus on data services for domestic and multinational clients Teleperformance CEO Jorge Amar during an interview in Tokyo. (Source photos by Teleperformance and Tsubasa Suruga) TOKYO — French business process outsourcing group Teleperformance plans to open its first site in Vietnam by the end of this year, its chief executive told Nikkei Asia, targeting demand for artificial intelligence data services as the technology reshapes the call center industry.

Read the full article at the source →