China CITIC Bank International’s Wendy Yuen says the future of finance will not be won by technology alone, but by banks that combine digital speed with human trust, cross-border insight and lifelong learning. China CITIC Bank International’s Wendy Yuen says the future of finance will not be won by technology alone, but by banks that combine digital speed with human trust, cross-border insight and lifelong learning. As head of the Personal and Business Banking Group at China CITIC Bank International, Wendy Yuen sits at the intersection of technology, regulation and real-world customer needs. Based in Hong Kong, she works across retail banking, SME support, fintech innovation and cross-border growth in the Greater Bay Area. Across that wide remit, her message is consistent: technology is powerful, but people and purpose must come first. “We are a society of people,” she says, “particularly in the banking industry, the service industry. We are using people to serve people.” For Yuen, the most profound change in banking is not digitalisation itself, but what it allows banks to become. The old advantage of a large branch network is giving way to a model built on speed, convenience and intelligent connectivity.
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