Hong Kong 999 callers can send real-time audio, video data from 2028: Chris Tang

Security minister reveals timeline for upgrades to emergency call services, a day after new features announced in Hong Kong policy address Callers to Hong Kong’s 999 hotline will be able to send real-time audio and visual information to emergency call centres using instant messaging apps in 2028, Secretary for Security Chris Tang Ping-keung has said. The security minister revealed the timeline for the upgrade on Thursday, a day after Chief Executive John Lee Ka-chiu announced in his latest policy address that three new functions were set to be introduced to enhance 999 call services. Alongside providing “real-time audio, image and video data” to help centres appraise situations, the new features will ensure crucial data can be instantly sent to the Fire Services Department to help fast-track rescue efforts.

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